Return & Exchange Policy

Have a question about your order? Here’s everything you need to know about returns, exchanges, cancellations, and faulty products.

Last updated: September 17, 2026

Returns

We accept return requests within 7 days of delivery. To be eligible for a return, the product must meet all of the following conditions:

• Unused and unworn

• Unwashed and free from any smell or stains

• In its original condition

• All original tags and packaging must be intact

The product must be shipped back to us within the applicable return period. Return shipping charges will be borne by the customer.

Once the product reaches us, it will undergo a quality inspection. The Kurti Store reserves the right to reject a return or exchange request if the product does not meet the above eligibility conditions.

Exchanges

We offer one exchange per order within 7 days of delivery.

The replacement product must be of equal or higher value. If the replacement item costs more, the price difference must be paid before the exchange is processed.

Once an order has been exchanged, the exchanged product cannot be exchanged again.

Cancellations

Orders can only be cancelled before they are shipped.

Once an order has been shipped, cancellation requests will not be accepted.

To request a cancellation, please contact us through our Contact Us page as soon as possible.

Approved cancellations may be processed as store credit or exchanged for another product, depending on the order status and applicable conditions.

Faulty or Damaged Products

If you receive a faulty, damaged, or incorrect product, please contact our support team via WhatsApp at +91 97244 44076 within 24 hours of delivery.

Please share clear photos or videos of the issue so that our team can review your claim.

Claims reported after 24 hours of delivery may not be accepted.

If the product develops an issue during normal washing despite following the care instructions, within the first 15 days of delivery, please contact us with clear photos and details of the issue.

All faulty, damaged, and exchange claims are subject to a quality check. The Kurti Store reserves the right to reject any claim that does not meet the applicable eligibility criteria.

Sale & Discounted Products

Products purchased during a sale, clearance, or promotional offer are not eligible for cancellation, return, refund, or exchange once the order has been placed, unless the product is received damaged, defective, or incorrect.

Important Note

Please make sure you check your product carefully upon delivery and contact us within the specified time period for any issue.

The Kurti Store reserves the right to update this policy when required. Any changes will be reflected on this page.